There are multiple ways we might charge your account or credit card based on where you have purchased our products or services. If you have received a charge from us as “Kinetic, LLC,” “Kinetic Supplies,” “Kinetic.Services,” or “Kinetic Kiosk” then we have been the product or service provider you have visited either online or as a self-serve kiosk in a gym or Crossfit® box. We try to make it clear who we partner with from the beginning of the experience but sometime the transactions are super easy and quick and it may go unnoticed. Although that is a goal of ours – to help provide quality services & products in a fast & convenient manner – we hope it has been a seamless and easy transaction for you and you are happy with the products & services we have provided. Contact us below if you would like to share feedback on your experience or if there is something more we can do. (Our goal is to reply within 24 hours during the normal work hours & days of the week. Most of the time it will be faster.)